baesdus.shop offers a 60-day refund review period starting from the date an order is delivered. Customers who are dissatisfied with a purchase, find that a product does not meet their expectations, or discover that a formula is unsuitable for their needs may contact customer support to request a refund. Requests submitted after this period may not qualify unless otherwise required by applicable law. Submitting a request promptly helps the team locate the transaction and review the circumstances efficiently.

Since personal care preferences vary, refund inquiries may be submitted for products that remain unopened, have been opened, or have been partially used. The support team will assess each request and explain whether the item needs to be returned. A physical return may not be necessary in certain cases. Customers should wait for specific instructions before sending any product back, as packages without prior authorization or sufficient identifying information may be difficult to process and could delay the refund.

To begin a request, email [email protected] with the order number and a brief description of the issue. If an order arrives damaged, contains missing items, or includes an incorrect product, explain the problem and provide clear photographs of the affected item, its internal packaging, and the shipping carton when relevant. Once the information has been reviewed, the team will determine an appropriate resolution, which may include a refund or other assistance depending on the situation.

For international orders, customers are generally responsible for return shipping costs when a physical return is required. Retain shipping receipts, tracking information, and delivery confirmation until the matter has been resolved. Direct product exchanges are not available. Customers who prefer another item should request a refund for the original purchase and submit a separate order for the replacement product.

Approved refunds are issued to the original payment method. Processing typically takes three to seven business days after approval, although additional time may be required for banks and payment providers to display the credit. If the refund has not appeared after the expected processing period, contact [email protected] with the order number so the payment status can be investigated.

Customers should keep their order confirmation, delivery records, relevant photographs, return tracking details, and communications with support until the request is complete. For further information about refund eligibility, damaged shipments, incorrect orders, or processing times, email [email protected] and include the order number to help the team identify the purchase quickly.